About Our Company
Avail wide range of specialized solutions with : Eminent
At Eminent Systems, we deal with all sorts of IT solutions including business outsourcing and consultation. We along with our experts sit with our clients and understand his perspective and expectations from us. Further we act according to same.
Our visions and missions:
• We strive to cater value and quality solutions allowing a constant growth of client’s company
• We amalgamate latest technology with cost effective solutions and thus prepare a perfect package for client
• We help global customers to gain their business objectives and goals successfully.
5 REASONS TO CHOOSE EMINENT SYSTEMS?
We will listen and perceive your business objectives and goals. it's vital for us to own a plan regarding your business necessities and understand the audience for your merchandise and services!
Our specialists can work with you to optimize areas of your selling strategy which will be improved and can assist you drive towards your strategic goals and concentrate on enhancing your ROI.!
Through a combi- nation of our client centered consulting and enterprise solutions with the technology services of our Alliance partners, we've achieved foremost results that spell property success.
A new expertise with a contemporary technology, with new ideas & a brand new vision, and every one this to administer you a contemporary new product to your company.
Would like to meet our amazing clientele?
What is SmartIVR ?
SmartIVR is an enterprise-grade cloud communications platform that powers some of the best-known brands in emerging markets. From cloud-based call centers that process millions of calls an hour to lead management systems that integrate in real-time with CRM to community mobilization systems that reach hundreds of millions, SmartIVR has done it all. What’s more, all the complexity of running these massive systems is completely abstracted . All you have to do is just provide your requirements.
Customise Any Call Flow
SmartIVR is ideal for any company that needs one- or two-way communication with its stakeholders to ensure completion or efficiency of any business process. These could be firms involved in digital or mobile marketing, online classifieds, e-commerce, online shopping, logistics, BPO and healthcare, or franchisee-based organisations.
Boost Sales & Customer Support
With zero capital investment, scalability and a pay-per-use model, SmartIVR can boost your company’s sales, marketing and customer care. Its robust and flexible cloud-based platform can be tweaked to meet your unique voice-based communication requirements.
Run 24/7/365
SmartIVR resides in and operates from the world’s most reliable cloud computing platform, with inbuilt mechanisms for fail-over, redundancy and backup. You might take a vacation, but SmartIVR never will.
How It Works ?
SmartIVR resides in and operates from the world’s most reliable cloud computing platform, with inbuilt mechanisms for fail-over, redundancy and backup. You might take a vacation, but SmartIVR never will. With its auto-scaling feature, planning becomes effortless during peak load hours. It packs in powerful and state-of-the-art call management features and configurations that ensure that calls go to the right person. What’s more, Eminent Systems’s experts help you create a custom solution for especially complex scenarios.
SmartIVR provides the technology to execute complex IVR actions through a virtual number. The IVR created is executed during calls. Customers can instruct the IVR to perform a host of actions including digit capture, voice capture, sound play, call transfer and many more.
Solution Overview
An IVR call flow can be created for incoming as well as outgoing calls. For incoming calls, Eminent Systems provides phone numbers which can be allocated to the IVR flows. Multiple numbers can be allocated to a customer’s incoming IVR. It could be a mobile number, a vanity number or a national or international toll-free number, depending on the customer’s requirement. Outgoing calls can be scheduled through APIs provided by Eminent Systems or through screen inputs through Web app login provided to the customer.
The Technology
SmartIVRs are created using an IVR visual studio. This ensures that a call flow is easily designed and legible to the customer. IVR visual studio gives the power of WYSWYG (What You See is What You Get). The IVRs are compiled in Python programming language.Eminent Systems’s IVR allows dynamic enterprise database integration and in-memory execution, which allows superior call control and flexibility to the IVR developer with access to full programming language/environment during a call. That is not available in VXML or Twiml. SmartIVR is compatible with VXML and Twiml, and at the same time superior to them.
SmartIVR Features
In a nutshell, here’s what SmartIVR can do: automate call centers, integrate telephony to your CRM, support desk and other enterprise apps, track leads generated from marketing campaigns, collect feedback and data through automated outbound calls, send reminders to customers and enable voice interactivity on websites.
If you have a minute, here is the list.
API Integration
SmartIVR is bundled with a set of powerful APIs that are user-friendly. It could be forwarding all call records into CRM, fetching incoming numbers during a live call or changing call distribution settings.
Call Recordings
It records every call and makes it accessible. Each call is encrypted and stored for data security. SmartIVR helps measure and improve current business processes and keep track of customer interactions.
Conference
It provides a stable conference system that helps teams sitting in different locations be in touch with each other with ease. It is backed by a robust cloud telephony platform, which provides compatibility to run multiple conferences on the same incoming number.
API Integration
SmartIVR is bundled with a set of powerful APIs that are user-friendly. It could be forwarding all call records into CRM, fetching incoming numbers during a live call or changing call distribution settings.
Call Distribution
It offers the flexibility of transferring incoming calls in sequential, parallel and round-robin manner. Set-up call distribution logic based on caller ID, timings and geography. Ensure customer calls are handled in the most efficient manner, and reduce waiting time.
Number of Your Choice
It provides incoming numbers for 65+ countries, which gives you the opportunity to reach your customers across the globe. Different numbers can be assigned seamlessly using APIs.
Call Logs
It provides live status of each call received by your agents. Features such as start time, call duration, call recordings and other parameters help in building rich analytics to study customer behavior.
Call Queues
Manage and route large volumes of inbound phone calls with ease by dynamically routing calls to the right queue, creating customised wait experiences and getting access to real time call statistics to help plan the agent allocation.
Automated Speech Recognition
ASR provides the flexibility to capture caller inputs from speech in addition to key-press. ASR can help reduce IVR waiting time by letting customers reach their desired option. ASR also helps in cases where user voice confirmation is necessary for authenticating.
Text-to-Speech
Automate customer support using SmartIVR’s powerful text-to-speech (TTS) feature. This feature acknowledges callers by their names and reads out their messages over the phone without any human support. This gives a warm and personalised touch to a business call.
1050+
Projects Completed
217k
Happy Clients
1210
Design Awards
2137
Cups Of Coffee
24/7
Fast Support
Our Packages
We provide best solution for your business
Missed Call
Rs.3000/year
- Web Interface
- 128 Bit Security
- Mobile App
- Email Reports
- Free Teleconference PIN
Customer Delight
Rs.3000/month
- Web Interface
- 128 Bit Security
- Mobile App
- Email Reports
- Free Teleconference PIN
- SMS Alert Agent
- Welcome Message
- and many more...
Lead Gen
Rs.2000/month
- Web Interface
- 128 Bit Security
- Mobile App
- Email Reports
- Free Teleconference PIN
- SMS Alert Agent
- and many more...
Small Office
Rs.1000/month
- Web Interface
- 128 Bit Security
- Mobile App
- Email Reports
- Free Teleconference PIN
- and many more...